EnforcedFlow for your voice agent

EnforcedFlow is a work routing platform for advanced round-robin groups, agent criteria, availability, and email assignments. It helps teams distribute work fairly and quickly using configurable assignment rules.

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The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in EnforcedFlow and paste it on a secure page in Connected apps.
What it reads
3 actions, such as get Group Routing Fields, list Group Agents and list Round Robin Groups.
What it changes
2 actions, such as select Next Agent and upsert Group Agent.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 5. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

EnforcedFlow actions

Reads 3

  • Get Group Routing Fields
  • List Group Agents
  • List Round Robin Groups

Changes 2

  • Select Next Agent
  • Upsert Group Agent

EnforcedFlow setup

  1. Pasting a EnforcedFlow API key

    Create an API key in EnforcedFlow, choose EnforcedFlow in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 5 actions the agent may use. Start with lookups and add the ones that change EnforcedFlow when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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