FullStory for your voice agent

FullStory is a digital experience analytics platform for tracking user sessions, events, recordings, privacy rules, and organization data. It helps teams understand customer behavior, debug friction, and improve product experiences faster.

Get startedAll integrations

Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.

The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in FullStory and paste it on a secure page in Connected apps.
What it reads
18 actions, such as get FullStory Account, get Element Block and get Extraction Rule.
What it changes
12 actions, such as create Annotation, create Element Block and create Extraction Rule.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 30. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

FullStory actions

Reads 18

  • Get FullStory Account
  • Get Element Block
  • Get Extraction Rule
  • Get Import Status
  • Get Operation
  • Get Organization Quotas
  • Get Recording Settings
  • Get Segment
  • Get User
  • List Datasets
  • List Element Blocks
  • List Extraction Rules
  • List Import Records
  • List Operations
  • List Recording Settings History
  • List Segments
  • List Sessions
  • Search Users

Changes 9

  • Create Annotation
  • Create Element Block
  • Create Extraction Rule
  • Import Events
  • Import Users
  • Set Extraction Rule Archived
  • Update Element Block
  • Update Extraction Rule
  • Upsert User

Deletes 3

  • Cancel Operation
  • Delete Element Block
  • Delete User Data

FullStory setup

  1. Pasting a FullStory API key

    Create an API key in FullStory, choose FullStory in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 30 actions the agent may use. Start with lookups and add the ones that change FullStory when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

Get started

Tell us what your callers ring about, and we build and test the agent for you.

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