Google Maps for your voice agent

Google Maps is a leading mapping and geolocation service for finding locations, routes, and businesses worldwide. It helps users access real-time navigation, geocoding, and mapping data for seamless location-based experiences.

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The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
One click. You sign in to Google Maps from Connected apps and approve access. There's no API key to paste.
What it reads
7 actions, such as geocode Address With Query, get Place Details and get Route.
What it changes
13 actions, such as autocomplete Place Predictions, compute Route Matrix and geocode Destinations.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 20. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Google Maps actions

Reads 7

  • Geocode Address With Query
  • Get Place Details
  • Get Route
  • Get Time Zone
  • Lookup Aerial Video
  • Nearby search
  • Text Search

Changes 13

  • Autocomplete Place Predictions
  • Compute Route Matrix
  • Geocode Destinations
  • Reverse Geocode Location
  • Geocode Place by ID
  • Geocoding API
  • Geolocate Device
  • Get 2D Map Tile
  • Get 3D Tiles Root
  • Embed Google Map
  • Get Place Photo
  • Render Aerial Video
  • Create Tiles Session

Google Maps setup

  1. Signing in to Google Maps

    Choose Google Maps in Connected apps and approve its consent screen. Your tokens stay with our connection broker and never reach the agent.

  2. Choosing the actions

    Choose which of the 20 actions the agent may use. Start with lookups and add the ones that change Google Maps when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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