iLert for your voice agent
iLert is an incident response platform for alerts, on-call schedules, escalations, incidents, and status pages. It helps teams route incidents fast, reduce downtime, and keep users informed.
Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.
Integration record
- Status
- Available
- Plan
- Every plan, from Starter at A$49 a month
- How it connects
- With an API key. You create a key in iLert and paste it on a secure page in Connected apps.
- What it reads
- 8 actions, such as get Alert, get Current User and get Incident.
- What it changes
- Nothing: its actions only read.
- What starts an action
- The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
- Custom work
- You choose each action from its list of 8. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
- Checked
- Action list checked 14 November 2026. We haven't tested each action.
iLert actions
Reads 8
- Get Alert
- Get Current User
- Get Incident
- List Alerts
- List Incidents
- List On Calls
- List Resources
- List Schedules
iLert setup
Pasting a iLert API key
Create an API key in iLert, choose iLert in Connected apps and paste the key on the secure page.
Choosing the actions
Choose which of the 8 actions the agent may use. Start with lookups and add the ones that change iLert when you're ready.
Testing, then publishing
Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.
More integrations
Get started
Tell us what your callers ring about, and we build and test the agent for you.