Instatus for your voice agent

Instatus is a status page and incident communication platform for service health, incidents, maintenance, monitors, and subscribers. Use it to keep customers informed during outages, planned work, and live service updates.

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The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in Instatus and paste it on a secure page in Connected apps.
What it reads
7 actions, such as get Component, get Incident and get Maintenance.
What it changes
8 actions, such as add Incident Update, add Maintenance Update and create Component.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 15. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Instatus actions

Reads 7

  • Get Component
  • Get Incident
  • Get Maintenance
  • List Components
  • List Incidents
  • List Maintenances
  • List Status Pages

Changes 8

  • Add Incident Update
  • Add Maintenance Update
  • Create Component
  • Create Incident
  • Create Maintenance
  • Update Component
  • Update Incident
  • Update Maintenance

Instatus setup

  1. Pasting a Instatus API key

    Create an API key in Instatus, choose Instatus in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 15 actions the agent may use. Start with lookups and add the ones that change Instatus when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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