Klarna for your voice agent

Klarna is a merchant payments platform for checkout, payments, orders, and settlements. It helps businesses offer flexible payment options with streamlined payment operations.

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The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in Klarna and paste it on a secure page in Connected apps.
What it reads
23 actions, such as download Dispute Attachment, download Payout PDF and download Payouts Summary PDF.
What it changes
35 actions, such as abort Checkout Order, accept Dispute Loss and acknowledge Order.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 58. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Klarna actions

Reads 23

  • Download Dispute Attachment
  • Download Payout PDF
  • Download Payouts Summary PDF
  • Download Payouts Summary Transactions CSV
  • Download Payout Transactions CSV
  • Get Capture
  • Get Card Promise
  • Get Card Settlement
  • Get Checkout Order
  • Get Customer Token
  • Get Dispute
  • Get HPP Session
  • Get Order
  • Get Payment Session
  • Get Payout
  • Get Payout Summary
  • Get Refund
  • Get VCC Order Cancellation
  • List Capture Due Date Options
  • List Disputes
  • List Order Captures
  • List Payouts
  • List Settlement Transactions

Changes 32

  • Abort Checkout Order
  • Accept Dispute Loss
  • Acknowledge Order
  • Add Capture Shipping Info
  • Add Order Shipping Info
  • Capture Order
  • Create Card Promise
  • Create Card Settlement
  • Create Checkout Order
  • Create Customer Token From Authorization
  • Create HPP Session
  • Create Order From Authorization
  • Create Order From Customer Token
  • Create Payment Session
  • Distribute HPP Session
  • Enroll Dispute Merchant
  • Enroll Dispute Partner
  • Extend Capture Due Date
  • Extend Order Authorization Time
  • Refund Order
  • Release Remaining Authorization
  • Request Customer Token Cancellation
  • Request VCC Order Cancellation
  • Resend Capture Customer Communication
8 more
  • Respond to Dispute
  • Update Checkout Order
  • Update Order Authorization
  • Update Order Customer Details
  • Update Order Merchant References
  • Update Payment Session
  • Upload Dispute Attachment
  • Upload Dispute Attachments

Deletes 3

  • Cancel Authorization
  • Cancel Order
  • Disable HPP Session

Klarna setup

  1. Pasting a Klarna API key

    Create an API key in Klarna, choose Klarna in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 58 actions the agent may use. Start with lookups and add the ones that change Klarna when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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