Microsoft Bookings for your voice agent

Microsoft Bookings is Microsoft's shared scheduling service for businesses, appointments, customers, services, and staff. It helps teams manage availability and bookings in one place through Microsoft Graph.

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The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Needs setup
Plan
Every plan, from Starter at A$49 a month
How it connects
With your own Microsoft Bookings app. You register an app in Microsoft Bookings's developer settings, paste its client ID and secret in Connected apps, then sign in.
What it reads
14 actions, such as get Appointment, get Booking Business and get Booking Currency.
What it changes
21 actions, such as create Appointment, create Booking Business and create Customer.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 35. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Microsoft Bookings actions

Reads 14

  • Get Appointment
  • Get Booking Business
  • Get Booking Currency
  • Get Customer
  • Get Custom Question
  • Get Service
  • Get Staff Member
  • List Appointments
  • List Booking Businesses
  • List Booking Currencies
  • List Customers
  • List Custom Questions
  • List Services
  • List Staff Members

Changes 14

  • Create Appointment
  • Create Booking Business
  • Create Customer
  • Create Custom Question
  • Create Service
  • Create Staff Member
  • Publish Booking Business
  • Unpublish Booking Business
  • Update Appointment
  • Update Booking Business
  • Update Customer
  • Update Custom Question
  • Update Service
  • Update Staff Member

Deletes 7

  • Cancel Appointment
  • Delete Appointment
  • Delete Booking Business
  • Delete Customer
  • Delete Custom Question
  • Delete Service
  • Delete Staff Member

Microsoft Bookings setup

  1. Registering your Microsoft Bookings app

    Create an app in Microsoft Bookings's developer settings and copy its client ID and secret. Connected apps shows the redirect address to give it.

  2. Signing in to Microsoft Bookings

    Paste the client ID and secret in Connected apps, then sign in and approve access.

  3. Choosing the actions

    Choose which of the 35 actions the agent may use. Start with lookups and add the ones that change Microsoft Bookings when you're ready.

  4. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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