Needle for your voice agent

Needle is a RAG (retrieval-augmented generation) toolkit that brings semantic search capabilities to your own data. It lets you build smarter AI agents by giving them context-aware, accurate information retrieval.

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The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in Needle and paste it on a secure page in Connected apps.
What it reads
10 actions, such as get Collection, get collection stats and get File Download URL.
What it changes
6 actions, such as add files to a collection, add Files to Local Connector and create Collection.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 16. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Needle actions

Reads 10

  • Get Collection
  • Get collection stats
  • Get File Download URL
  • Get File Upload URL
  • Get local connector
  • List Collection Files
  • List Collections
  • List Connectors
  • List Local Connectors
  • Search Collection

Changes 4

  • Add files to a collection
  • Add Files to Local Connector
  • Create Collection
  • Create Local Connector

Deletes 2

  • Delete files from a collection
  • Delete files from local connector

Needle setup

  1. Pasting a Needle API key

    Create an API key in Needle, choose Needle in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 16 actions the agent may use. Start with lookups and add the ones that change Needle when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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