New relic for your voice agent

New Relic is a unified observability platform for monitoring apps, infrastructure, and customer experience. It helps teams troubleshoot issues faster and optimize performance across their stack.

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The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in New relic and paste it on a secure page in Connected apps.
What it reads
41 actions, such as fetch Browser Configuration, fetch Browser JavaScript Snippet and fetch Mobile Application Token.
What it changes
117 actions, such as add Notification Channels to Policy, add Tags to Entity and add Widgets to Dashboard Page.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 158. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

New relic actions

Reads 41

  • Fetch Browser Configuration
  • Fetch Browser JavaScript Snippet
  • Fetch Mobile Application Token
  • Fetch Rules Collection
  • Fetch Your Organization ID
  • Get Alert Channels
  • Get Alert Conditions
  • Get Alert Policies
  • Get Alerts Violations
  • Get Applications
  • Get App Metric Data
  • Get Application Metrics Names
  • Get Browser Applications
  • Get Dashboard Entity Query
  • Get Infrastructure Alert Condition
  • Get Lookup Table
  • Get Mobile Application
  • Get Mobile Application Metrics
  • Get Mobile Metric Data
  • Get Secure Credential
  • Get Synthetic Monitor
  • List Deployments
  • List External Service Alert Conditions
  • List Infrastructure Alert Conditions
17 more
  • List Key Transactions
  • List Location Failure Alert Conditions
  • List Synthetic Monitor Locations
  • List Lookup Tables
  • List Mobile Applications
  • List Synthetic Monitors
  • List NRQL Alert Conditions
  • List Secure Credentials
  • List Synthetics Alert Conditions
  • Query Cloud Providers
  • Query Error
  • Query Example Read Query
  • Search Entities
  • Test AI Notification Destination By ID
  • Test AI Notifications Channel
  • Test AI Notifications Destination
  • Test Notification Channel

Changes 85

  • Add Notification Channels to Policy
  • Add Tags to Entity
  • Add Widgets to Dashboard Page
  • Configure Cloud Integration
  • Create AI Notifications Channel
  • Create AI Notifications Destination
  • Create AI Workflow
  • Create Alert Notification Channel
  • Create Alert Policy
  • Create Static NRQL Alert Condition
  • Create Alert Policy (GraphQL)
  • Create API Access Keys
  • Create Broken Links Monitor
  • Create Dashboard
  • Create Dashboard Snapshot URL
  • Create Deployment Marker
  • Create Entity Relationship
  • Create Example Browser Application
  • Create Example Mobile Application
  • Create External Service Alert Condition
  • Create Infrastructure Alert Condition
  • Create Location Failure Alert Condition
  • Create Log Data Partition Rule
  • Create Lookup Table
61 more
  • Create Metric Normalization Rule
  • Create Synthetic Monitor
  • Create NRQL Baseline Alert Condition
  • Create NRQL Condition
  • Create Scripted Monitor
  • Create Secure Credential
  • Create Service Level
  • Create Synthetics Alert Condition
  • Create Synthetics Private Location
  • Create Synthetics Secure Credential
  • Create Synthetics Simple Monitor
  • Create User
  • Duplicate Workload
  • Edit Metric Normalization Rule
  • Enable Metric Normalization Rule
  • Execute NRQL Query
  • Link Cloud Account
  • Override Entity Golden Metrics
  • Override Entity Golden Tags
  • Patch Synthetic Monitor
  • Rename Cloud Account
  • Replace Tags On Entity
  • Reset Entity Golden Metrics
  • Reset Entity Golden Tags
  • Send Events
  • Send Traces
  • Undelete Dashboard
  • Update Account
  • Update Agent Application Settings
  • Update AI Notification Channel
  • Update AI Notifications Destination
  • Update Alert Notification Channel
  • Update Alert Policy
  • Update Alert Policy (REST)
  • Update API Access Keys
  • Update Browser Settings
  • Update Cross-Account Elections
  • Update Dashboard
  • Update Dashboard Live URL Creation Policies
  • Update Dashboard Page
  • Update Dashboard Widgets In Page
  • Update Data Partition Rule
  • Update External Service Condition
  • Update Infrastructure Alert Condition
  • Update Location Failure Alert Condition
  • Update Lookup Table
  • Update Mobile Settings Example
  • Update Monitor Script
  • Update NRQL Baseline Alert Condition
  • Update NRQL Condition
  • Update NRQL Static Alert Condition
  • Update Policy Channels
  • Update Scripted Monitor
  • Update Secure Credential
  • Update Service Level Indicator
  • Update Synthetics Alert Condition
  • Update Synthetics Simple Monitor
  • Update Synthetic Monitor
  • Update User
  • Update AI Workflow
  • Update Workload

Deletes 32

  • Delete Agent Application
  • Delete AI notifications channel
  • Delete AI Notifications Destination
  • Delete Alert Channel
  • Delete alert policy
  • Delete alerts condition
  • Delete Alert Policy via GraphQL
  • Delete API Access Keys
  • Delete Dashboard
  • Delete Data Partition Rule
  • Delete Entity
  • Delete Entity Relationship (User-Defined)
  • Delete External Service Condition
  • Delete Infrastructure Alert Condition
  • Delete Location Failure Alert Condition
  • Delete Lookup Table
  • Delete synthetic monitor
  • Delete NRQL Condition
  • Remove channel from policy
  • Delete Secure Credential
  • Delete Synthetics Alert Condition
  • Delete Synthetics Monitor (GraphQL)
  • Delete Synthetics Private Location
  • Delete Synthetics Secure Credential
8 more
  • Delete Tag Values From Entity
  • Delete User Management User
  • Delete Workload
  • Disable Cloud Integration
  • Disable Metric Normalization Rule
  • Remove Entity from Alert Condition
  • Remove Notification Channels From Policy
  • Revoke Authorization Access

New relic setup

  1. Pasting a New relic API key

    Create an API key in New relic, choose New relic in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 158 actions the agent may use. Start with lookups and add the ones that change New relic when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

Get started

Tell us what your callers ring about, and we build and test the agent for you.

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