Onedesk for your voice agent

OneDesk is an all-in-one platform that combines help desk and project management tools. It lets teams manage customer support, tasks, and projects from a single workspace.

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The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in Onedesk and paste it on a secure page in Connected apps.
What it reads
13 actions, such as get Attachments, get Comment Details and get Comments.
What it changes
11 actions, such as create Worklog Entry, delete Attachment and delete Comment.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 24. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Onedesk actions

Reads 13

  • Get Attachments
  • Get Comment Details
  • Get Comments
  • Get Feedback Items
  • Get Feedback Details
  • Get Issue Details
  • Get Issues
  • Get Messages
  • Get Requirements
  • Get Task Details
  • Get Tickets
  • Get Timesheet Details
  • Get Worklogs

Changes 1

  • Create Worklog Entry

Deletes 10

  • Delete Attachment
  • Delete Comment
  • Delete Customer
  • Delete Message
  • Delete Project
  • Delete Requirement
  • Delete Task
  • Delete Ticket
  • Delete Timesheet
  • Delete User

Onedesk setup

  1. Pasting a Onedesk API key

    Create an API key in Onedesk, choose Onedesk in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 24 actions the agent may use. Start with lookups and add the ones that change Onedesk when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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