Optimoroute for your voice agent

OptimoRoute is an online route optimization and planning solution for logistics, delivery, and field service companies. It helps businesses save time and resources by optimizing routes, schedules, and workloads for drivers.

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Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.

The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in Optimoroute and paste it on a secure page in Connected apps.
What it reads
8 actions, such as get Order Completion Details, get Drivers and get Mobile Events.
What it changes
9 actions, such as create Order, create or Update Orders and start Planning.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 17. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Optimoroute actions

Reads 8

  • Get Order Completion Details
  • Get Drivers
  • Get Mobile Events
  • Get Orders
  • Get Planning Status
  • Get Planned Routes
  • Get Order Scheduling Info
  • Search Orders

Changes 6

  • Create Order
  • Create or Update Orders
  • Start Planning
  • Stop Planning
  • Update Driver Parameters
  • Update Drivers Parameters

Deletes 3

  • Delete All Orders
  • Delete Order
  • Delete Orders

Optimoroute setup

  1. Pasting a Optimoroute API key

    Create an API key in Optimoroute, choose Optimoroute in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 17 actions the agent may use. Start with lookups and add the ones that change Optimoroute when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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