Retellai for your voice agent

RetellAI is a platform for capturing calls and transcripts, centralizing business conversations. It helps teams analyze interactions and extract insights to improve customer experience.

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The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in Retellai and paste it on a secure page in Connected apps.
What it reads
29 actions, such as retrieve details of a specific agent, get agent versions and get batch test.
What it changes
41 actions, such as add community voice, add sources to knowledge base and buy a new phone number bind agents.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 70. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Retellai actions

Reads 29

  • Retrieve details of a specific agent
  • Get agent versions
  • Get batch test
  • Get chat details
  • Retrieve details of a specific chat agent
  • Get all versions of a chat agent
  • Get concurrency
  • Get Conversation Flow
  • Get conversation flow component
  • Get knowledge base
  • Retrieve details of a specific Retell LLM
  • List agents
  • List agent versions
  • List all chats
  • List all phone numbers
  • List batch tests
  • List chat agents
  • List conversation flow components
  • List conversation flows
  • List knowledge bases
  • List Retell LLMs
  • List test case definitions
  • List test runs
  • List voices
5 more
  • Retrieve call details
  • Retrieve call details by id
  • Retrieve phone number details
  • Retrieve details of a specific voice
  • Search community voice

Changes 31

  • Add community voice
  • Add sources to knowledge base
  • Buy a new phone number bind agents
  • Create Voice AI Agent
  • Create Agent Version
  • Create a new outbound phone call
  • Create a new web call
  • Create Batch Test
  • Create a new chat session
  • Create a new chat agent
  • Create chat completion
  • Create conversation flow
  • Create conversation flow component
  • Create a new knowledge base
  • Create Retell LLM Response Engine
  • Create Test Case Definition
  • End chat
  • Import phone number
  • Publish agent
  • Publish Agent Version
  • Publish chat agent
  • Register phone call
  • Update agent
  • Update call
7 more
  • Update chat agent
  • Update chat metadata
  • Update conversation flow
  • Update conversation flow component
  • Update phone number configuration
  • Update Retell LLM Response Engine
  • Update test case definition

Deletes 10

  • Delete agent
  • Delete call
  • Delete chat agent
  • Delete conversation flow
  • Delete conversation flow component
  • Delete knowledge base
  • Delete knowledge base source
  • Delete phone number
  • Delete Retell LLM
  • Delete test case definition

Retellai setup

  1. Pasting a Retellai API key

    Create an API key in Retellai, choose Retellai in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 70 actions the agent may use. Start with lookups and add the ones that change Retellai when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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