Sendbird for your voice agent

Sendbird is a developer platform for adding chat, voice, and video to apps. It helps businesses deliver real-time, in-app communication experiences.

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The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in Sendbird and paste it on a secure page in Connected apps.
What it reads
14 actions, such as get Count Preference Of Channel, get User Group Channel Count by Join Status and get Unread Item Count.
What it changes
23 actions, such as add Members To Group Channel, ban User from Group Channel and create Group Channel.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 37. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Sendbird actions

Reads 14

  • Get Count Preference Of Channel
  • Get User Group Channel Count by Join Status
  • Get Unread Item Count
  • List Banned Members
  • List Group Channel Messages
  • List Group Channels
  • List Group Channel Members
  • List Operators by Custom Channel Type
  • List Group Channel Operators
  • List Open Channel Operators
  • List Sendbird Users
  • View Group Channel
  • View Message
  • View User

Changes 19

  • Add Members To Group Channel
  • Ban User from Group Channel
  • Create Group Channel
  • Create Sendbird User
  • Issue Session Token
  • Leave Group Channels
  • Mark All User Messages As Read
  • Mute User
  • Register Operators by Custom Channel Type
  • Register Group Channel Operators
  • Register Operators to Open Channel
  • Send Message
  • Unban User from Group Channel
  • Unmute User
  • Unregister Operators Custom Channel Type
  • Update Count Preference Of Channel
  • Update Group Channel
  • Update Message
  • Update Sendbird User

Deletes 4

  • Delete Group Channel
  • Delete Message
  • Delete Sendbird User
  • Revoke All Session Tokens

Sendbird setup

  1. Pasting a Sendbird API key

    Create an API key in Sendbird, choose Sendbird in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 37 actions the agent may use. Start with lookups and add the ones that change Sendbird when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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