Connecteam for your voice agent

Connecteam is a workforce management platform for deskless teams, streamlining operations, HR, and team communication. It helps businesses save time by automating scheduling, time tracking, and staff engagement tasks.

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The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in Connecteam and paste it on a secure page in Connected apps.
What it reads
21 actions, such as get Chat, get Custom Field Categories and get Custom Fields.
What it changes
14 actions, such as create Daily Note, create Jobs and create Shifts.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 35. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Connecteam actions

Reads 21

  • Get Chat
  • Get Custom Field Categories
  • Get Custom Fields
  • Get Forms
  • Get Form Submissions
  • Get Geofences
  • Get Jobs
  • Get Pay Rates
  • Get Performance Indicators
  • Get Policy Balances
  • Get Policy Types
  • Get Publishers
  • Get Schedulers
  • Get Shifts
  • Get Smart Groups
  • Get Task Boards
  • Get Time Activities
  • Get Time Off Requests
  • Get Timesheet Totals
  • Get Users
  • List Me

Changes 9

  • Create Daily Note
  • Create Jobs
  • Create Shifts
  • Create Time Activities
  • Create Users
  • Generate Upload URL
  • Update Job
  • Update Shifts
  • Update Users

Deletes 5

  • Archive Users
  • Delete Geofence
  • Delete Job
  • Delete Shift
  • Delete Time Activity

Connecteam setup

  1. Pasting a Connecteam API key

    Create an API key in Connecteam, choose Connecteam in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 35 actions the agent may use. Start with lookups and add the ones that change Connecteam when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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