Identitycheck for your voice agent

Identitycheck is a user verification service using advanced algorithms and rich data sources. It quickly authenticates identities to prevent fraud and enhance security.

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Integration record

Status: Available
Plan: Every plan, from Starter at A$49 a month
How it connects: With an API key. You create a key in Identitycheck and paste it on a secure page in Connected apps.
What it reads: 8 actions, such as check API Health, fetch All Configurations and fetch all notification endpoints.
What it changes: 3 actions, such as update Configuration, delete configuration and delete Notification Endpoint.
What starts an action: The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work: You choose each action from its list of 11. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked: Action list checked 14 November 2026. We haven't tested each action.

Identitycheck actions

Check API Health
Fetch All Configurations
Fetch all notification endpoints
Fetch Configuration
Fetch Notification Endpoint
Fetch Onboardings
Get Document Content
Retrieve Onboarding Status

Changes 1

Update Configuration

Deletes 2

Delete configuration
Delete Notification Endpoint

Identitycheck setup

Pasting a Identitycheck API key
Create an API key in Identitycheck, choose Identitycheck in Connected apps and paste the key on the secure page.
Choosing the actions
Choose which of the 11 actions the agent may use. Start with lookups and add the ones that change Identitycheck when you're ready.
Testing, then publishing
Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.