LINE for your voice agent

LINE is a messaging platform and Official Account service for customer chat and broadcasts. Use it to reach customers in real time with rich, branded conversations.

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The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in LINE and paste it on a secure page in Connected apps.
What it reads
8 actions, such as download Message Content Preview, get Follower Insight and get Message Delivery Count.
What it changes
9 actions, such as create Rich Menu, create Rich Menu with Image and link or Unlink User Rich Menu.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 17. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

LINE actions

Reads 8

  • Download Message Content Preview
  • Get Follower Insight
  • Get Message Delivery Count
  • Get Message Delivery Insight
  • Get Rich Menu
  • List Chat Member IDs
  • List Follower IDs
  • List Rich Menus

Changes 8

  • Create Rich Menu
  • Create Rich Menu with Image
  • Link or Unlink User Rich Menu
  • Mark Messages as Read
  • Reply to Message
  • Send Push Message
  • Set or Clear Default Rich Menu
  • Upload Rich Menu Image

Deletes 1

  • Delete Rich Menu

LINE setup

  1. Pasting a LINE API key

    Create an API key in LINE, choose LINE in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 17 actions the agent may use. Start with lookups and add the ones that change LINE when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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