Microsoft Entra ID for your voice agent
Microsoft Entra ID is Microsoft's cloud identity and access management service for users, groups, apps, devices, and policies. It helps organizations secure identities and control access across Microsoft cloud resources.
Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.
Integration record
- Status
- Available
- Plan
- Every plan, from Starter at A$49 a month
- How it connects
- With an API key. You create a key in Microsoft Entra ID and paste it on a secure page in Connected apps.
- What it reads
- 43 actions, such as download User Profile Photo, get Administrative Unit and get Application.
- What it changes
- 34 actions, such as add Administrative Unit Member, add Application Owner and add Directory Role Member.
- What starts an action
- The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
- Custom work
- You choose each action from its list of 77. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
- Checked
- Action list checked 14 November 2026. We haven't tested each action.
Microsoft Entra ID actions
Reads 43
- Download User Profile Photo
- Get Administrative Unit
- Get Application
- Get Conditional Access Policy
- Get Device
- Get Directory Audit
- Get Directory Role
- Get Domain
- Get Group
- Get Organization
- Get Role Assignment
- Get Service Principal
- Get Sign In
- Get Subscribed SKU
- Get User
- Get User Manager
- List Administrative Unit Members
- List Administrative Units
- List Administrative Unit Scoped Role Members
- List Application Owners
- List Applications
- List App Role Assignments
- List Conditional Access Policies
- List Devices
19 more
- List Directory Audits
- List Directory Role Members
- List Directory Roles
- List Domains
- List Group Members
- List Group Owners
- List Groups
- List Group Transitive Members
- List Organizations
- List Role Assignments
- List Service Principal App Role Assignments
- List Service Principal Owners
- List Service Principals
- List Sign Ins
- List Subscribed SKUs
- List User Direct Reports
- List User License Details
- List User Memberships
- List Users
Changes 20
- Add Administrative Unit Member
- Add Application Owner
- Add Directory Role Member
- Add Group Member
- Add Group Owner
- Add Service Principal Owner
- Assign User Licenses
- Create Administrative Unit
- Create Application
- Create App Role Assignment
- Create Group
- Create Guest Invitation
- Create Role Assignment
- Create Service Principal
- Create User
- Update Administrative Unit
- Update Application
- Update Group
- Update Service Principal
- Update User
Deletes 14
- Delete Administrative Unit
- Delete Application
- Delete Group
- Delete Service Principal
- Delete User
- Disable User
- Remove Administrative Unit Member
- Remove Application Owner
- Remove App Role Assignment
- Remove Directory Role Member
- Remove Group Member
- Remove Group Owner
- Remove Role Assignment
- Remove Service Principal Owner
Microsoft Entra ID setup
Pasting a Microsoft Entra ID API key
Create an API key in Microsoft Entra ID, choose Microsoft Entra ID in Connected apps and paste the key on the secure page.
Choosing the actions
Choose which of the 77 actions the agent may use. Start with lookups and add the ones that change Microsoft Entra ID when you're ready.
Testing, then publishing
Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.
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