Microsoft Viva Engage for your voice agent

Microsoft Viva Engage is an enterprise social network for conversations, communities, and collaboration. It helps organizations connect employees and share knowledge across teams.

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The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Needs setup
Plan
Every plan, from Starter at A$49 a month
How it connects
With your own Microsoft Viva Engage app. You register an app in Microsoft Viva Engage's developer settings, paste its client ID and secret in Connected apps, then sign in.
What it reads
9 actions, such as get Community, get Engagement Async Operation and list Communities.
What it changes
10 actions, such as add Community Member, add Community Members in Bulk and add Community Owner.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 19. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Microsoft Viva Engage actions

Reads 9

  • Get Community
  • Get Engagement Async Operation
  • List Communities
  • List Community Members
  • List Community Owners
  • List Viva Engage Role Members
  • List Viva Engage Roles
  • List My Assigned Viva Engage Roles
  • List User Assigned Viva Engage Roles

Changes 6

  • Add Community Member
  • Add Community Members in Bulk
  • Add Community Owner
  • Assign Engagement Role Member
  • Create Community
  • Update Community

Deletes 4

  • Delete Community
  • Remove Community Member
  • Remove Community Owner
  • Remove Engagement Role Member

Microsoft Viva Engage setup

  1. Registering your Microsoft Viva Engage app

    Create an app in Microsoft Viva Engage's developer settings and copy its client ID and secret. Connected apps shows the redirect address to give it.

  2. Signing in to Microsoft Viva Engage

    Paste the client ID and secret in Connected apps, then sign in and approve access.

  3. Choosing the actions

    Choose which of the 19 actions the agent may use. Start with lookups and add the ones that change Microsoft Viva Engage when you're ready.

  4. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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