Order Desk for your voice agent

Order Desk is an order management platform for ecommerce orders, shipments, inventory, and store data. It helps teams centralize fulfillment workflows across multiple ecommerce integrations.

Get startedAll integrations

Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.

The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in Order Desk and paste it on a secure page in Connected apps.
What it reads
7 actions, such as get Inventory Item, get Order and get Store Metadata.
What it changes
13 actions, such as add Order History Note, add Order Item and add Order Items.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 20. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Order Desk actions

Reads 7

  • Get Inventory Item
  • Get Order
  • Get Store Metadata
  • List Inventory Items
  • List Order Items
  • List Orders
  • List Order Shipments

Changes 10

  • Add Order History Note
  • Add Order Item
  • Add Order Items
  • Create Inventory Item
  • Create Inventory Items
  • Create Shipments
  • Move Orders
  • Update Inventory Items
  • Update Order Item
  • Update Shipment

Deletes 3

  • Delete Inventory Item
  • Delete Order Item
  • Delete Shipment

Order Desk setup

  1. Pasting a Order Desk API key

    Create an API key in Order Desk, choose Order Desk in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 20 actions the agent may use. Start with lookups and add the ones that change Order Desk when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

Get started

Tell us what your callers ring about, and we build and test the agent for you.

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