Persona for your voice agent
Persona offers identity infrastructure to automate user verification and compliance. It helps organizations securely verify users and reduce fraud risk.
Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.
Integration record
- Status
- Available
- Plan
- Every plan, from Starter at A$49 a month
- How it connects
- With an API key. You create a key in Persona and paste it on a secure page in Connected apps.
- What it reads
- 32 actions, such as list All Accounts, list All API Logs and list All Cases.
- What it changes
- 37 actions, such as add Tag to Account, clone Webhook and consolidate Accounts.
- What starts an action
- The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
- Custom work
- You choose each action from its list of 69. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
- Checked
- Action list checked 14 November 2026. We haven't tested each action.
Persona actions
Reads 32
- List All Accounts
- List All API Logs
- List All Cases
- List All Devices
- List all Events
- List all Importers
- List All Inquiries
- List All Inquiry Sessions
- List All Lists
- List All Rate Limits
- List All Reports
- List All Transactions
- List All Webhooks
- List all Workflow Runs
- Retrieve a Country List Item
- Retrieve a Geolocation List Item
- Retrieve an Account
- Retrieve a Name List Item
- Retrieve an Event
- Retrieve an Importer
- Retrieve IP Address List Item
- Retrieve an API Log
- Retrieve a String List Item
- Retrieve a Webhook
8 more
- Retrieve Browser Fingerprint List Item
- Retrieve a Document
- Retrieve Generic Document
- Retrieve Email Address List Item
- Retrieve Government ID Number List Item
- Retrieve Phone Number List Item
- Search Accounts
- Search Cases
Changes 25
- Add Tag to Account
- Clone Webhook
- Consolidate Accounts
- Create an Account
- Create IP Address List Item
- Create Country List Item
- Create Generic Document
- Create Email Address List Item
- Create Government ID Number List Item
- Create Name List Item
- Create Phone Number List Item
- Create String List Item
- Create Webhook
- Enable Webhook
- Expire Inquiry Sessions
- Import Email Address Lists
- Import IP Address Lists
- Import Name Lists
- Import Phone Number Lists
- Redact an Account
- Rotate Webhook Secret
- Set Tags on Account
- Update an Account
- Update a Webhook
1 more
- Update Generic Document
Deletes 12
- Archive Browser Fingerprint List Item
- Archive Country List Item
- Archive a Geolocation List Item
- Archive Government ID Number List Item
- Archive a Name List Item
- Archive a webhook
- Archive Email Address List Item
- Archive IP Address List Item
- Archive Phone Number List Item
- Archive String List Item
- Disable Webhook
- Remove Account Tag
Persona setup
Pasting a Persona API key
Create an API key in Persona, choose Persona in Connected apps and paste the key on the secure page.
Choosing the actions
Choose which of the 69 actions the agent may use. Start with lookups and add the ones that change Persona when you're ready.
Testing, then publishing
Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.
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