Productlane for your voice agent

Productlane is a customer support and feedback platform built on Linear. It helps companies collect, organize, and act on customer feedback for better product decisions.

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The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in Productlane and paste it on a secure page in Connected apps.
What it reads
17 actions, such as get Changelog, get Company by ID and get Contact.
What it changes
22 actions, such as create Changelog Entry, create Company and create Contact.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 39. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Productlane actions

Reads 17

  • Get Changelog
  • Get Company by ID
  • Get Contact
  • Get Help Center Article
  • Get Insight
  • Get Issue by ID
  • Get Linear Customer Options
  • Get Project
  • Get Workspace
  • List Changelogs
  • List Companies
  • List contacts
  • List Help Center Articles
  • List Insights
  • List Productlane Issues
  • List Workspace Members
  • List Projects

Changes 18

  • Create Changelog Entry
  • Create Company
  • Create Contact
  • Create Feedback
  • Create Insight
  • Create Thread
  • Create Upvote
  • Enable Productlane Widget
  • Invite User to Workspace
  • Update Company
  • Update Contact
  • Update Insight
  • Close Productlane Widget
  • Widget off event
  • Register Widget Event Listener
  • Open Productlane Widget
  • Open Productlane Docs Article in Widget
  • Toggle Productlane Widget

Deletes 4

  • Delete Company
  • Delete Contact
  • Delete Upvote
  • Disable Productlane Widget

Productlane setup

  1. Pasting a Productlane API key

    Create an API key in Productlane, choose Productlane in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 39 actions the agent may use. Start with lookups and add the ones that change Productlane when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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Tell us what your callers ring about, and we build and test the agent for you.

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