Plain for your voice agent

Plain is a collaborative support platform for B2B teams, focused on consolidating conversations and boosting efficiency with AI. Enjoy streamlined, modern workflows to assist customers across channels from one place.

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Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.

The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in Plain and paste it on a secure page in Connected apps.
What it reads
40 actions, such as fetch Company, fetch Issues and fetch Tier.
What it changes
79 actions, such as add Customer To Group, add Customer To Tenants and add Generated Reply.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 119. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Plain actions

Reads 40

  • Fetch Company
  • Fetch Issues
  • Fetch Tier
  • Get Autoresponder
  • Get Customer By Email
  • Get Customer By External ID
  • Get Customer By ID
  • Get Customer Group
  • Get Customers
  • Get Email/Slack Discussion
  • Get Knowledge Gap
  • Get Label Type
  • Get SLA Policy
  • Get Snippet
  • Get Task by ID or Ref
  • Get Tenant
  • Get Thread By ID
  • Get Thread By Reference
  • Get User By ID
  • List AI Feedback
  • List Autoresponders
  • List Customer Groups
  • List Deleted Threads
  • List Email/Slack Discussions
16 more
  • List Generated Replies
  • List Knowledge Gaps
  • List Label Types
  • List SLA Policies
  • List Snippets
  • List Tasks
  • List Tenant Field Schemas
  • List Tenants
  • List Thread Field Schemas
  • List Threads By External ID
  • List Threads With Rich Filters
  • List Tiers
  • List Threads
  • Search Customers
  • Search Tenants
  • Search Threads

Changes 58

  • Add Customer To Group
  • Add Customer To Tenants
  • Add Generated Reply
  • Add Labels To Thread
  • Add Members to Tier
  • Bulk Set Thread Fields
  • Change Thread Assignment
  • Create Attachment Download URL
  • Create Attachment Upload Form
  • Create Autoresponder
  • Create Customer Group
  • Create Email/Slack Discussion
  • Create Customer Or Thread Event
  • Create Label Type
  • Create Note
  • Create Tier SLA
  • Create SLA Policy
  • Create Snippet
  • Create Task
  • Create Thread
  • Create Thread Field Schema
  • Create Tier
  • Escalate Thread Or Select Path
  • Import Thread
34 more
  • Import Thread Messages
  • Mark Customer As Spam
  • Reorder Autoresponders
  • Reorder Thread Field Schemas
  • Reply To Email
  • Run GraphQL Query
  • Send Email/Slack Discussion Message
  • Send Message
  • Send New Email
  • Set Customer Tenants
  • Transition Thread Status
  • Unarchive Label Type
  • Unmark Customer As Spam
  • Update Autoresponder
  • Update Company
  • Update Company Tier
  • Update Generated Reply
  • Update Label Type
  • Update Note
  • Update Tier SLA
  • Update SLA Policy
  • Update Snippet
  • Update Task
  • Update Tenant Tier
  • Update Thread Title
  • Update Thread Attributes
  • Update Thread Field Schema
  • Apply or Clear Thread SLA Policy
  • Update Tier
  • Upsert Customer
  • Upsert Customer Group
  • Upsert Tenant
  • Upsert Tenant Field
  • Upsert Tenant Field Schemas

Deletes 21

  • Archive Label Type
  • Bulk Delete Thread Fields
  • Delete Autoresponder
  • Delete Customer
  • Delete Customer Group
  • Delete Note
  • Delete Tier SLA
  • Delete SLA Policy
  • Delete Snippet
  • Delete Task
  • Delete Tenant
  • Delete Tenant Field Value
  • Delete Tenant Field Schema
  • Delete Thread
  • Delete Thread Field Schema
  • Delete Tier
  • Delete User
  • Remove Customer From Group
  • Remove Customer From Tenants
  • Remove Labels From Thread
  • Remove Members from Tier

Plain setup

  1. Pasting a Plain API key

    Create an API key in Plain, choose Plain in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 119 actions the agent may use. Start with lookups and add the ones that change Plain when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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