Remote retrieval for your voice agent
Remote retrieval is a logistics automation tool for managing laptop and monitor returns. It streamlines return tracking, saving time and hassle for IT and ops teams.
Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.
Integration record
- Status
- Available
- Plan
- Every plan, from Starter at A$49 a month
- How it connects
- With an API key. You create a key in Remote retrieval and paste it on a secure page in Connected apps.
- What it reads
- 6 actions, such as get All Orders, get Company Details and get Device Prices.
- What it changes
- 1 actions, such as create Order.
- What starts an action
- The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
- Custom work
- You choose each action from its list of 7. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
- Checked
- Action list checked 14 November 2026. We haven't tested each action.
Remote retrieval actions
Reads 6
- Get All Orders
- Get Company Details
- Get Device Prices
- Get Order Details
- List Pending Orders
- Validate User
Changes 1
- Create Order
Remote retrieval setup
Pasting a Remote retrieval API key
Create an API key in Remote retrieval, choose Remote retrieval in Connected apps and paste the key on the secure page.
Choosing the actions
Choose which of the 7 actions the agent may use. Start with lookups and add the ones that change Remote retrieval when you're ready.
Testing, then publishing
Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.
More integrations
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