Respond io for your voice agent

Respond io is an AI-powered customer conversation management platform for teams to manage, automate, and analyze conversations across channels. It centralizes chat, email, and messaging for faster, smarter customer support and engagement.

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Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.

The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in Respond io and paste it on a secure page in Connected apps.
What it reads
8 actions, such as get Contact, get Message and list channels.
What it changes
5 actions, such as add internal comment to conversation, create Contact and create Space Tag.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 13. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Respond io actions

Reads 8

  • Get Contact
  • Get Message
  • List channels
  • List Contact Channels
  • List Contacts
  • List Messages
  • List Message Templates
  • List users

Changes 5

  • Add internal comment to conversation
  • Create Contact
  • Create Space Tag
  • Update Space Tag
  • Create or Update Contact

Respond io setup

  1. Pasting a Respond io API key

    Create an API key in Respond io, choose Respond io in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 13 actions the agent may use. Start with lookups and add the ones that change Respond io when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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