Shopify for your voice agent

Your voice agent can check an order and find the customer in Shopify on every plan. It connects with an API key.

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Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.

Integration record

Status: Available
Plan: Every plan, from Starter at A$49 a month
How it connects: With an API key. You create a key in Shopify and paste it on a secure page in Connected apps.
What it reads: Check an order and find the customer.
What it changes: Cancel an order.
What starts an action: The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on. Switched on when you connect: check an order and find the customer.
Custom work: None for the actions listed here. Anything they don't cover needs a custom API tool on Scale, or a Concierge build.
Checked: Ready-made actions added 10 November 2026, with a connection test you run after connecting ("Read your shop's details"). Action list checked 14 November 2026.

Ready-made actions

Check an orderTell the caller where their order is up to.On when connected
Find the customerMatch the caller to a customer.On when connected
Cancel an orderCancel an unpaid, unfulfilled order.Off until you switch it on

Shopify actions

Run Shopify bulk query operation
Calculate a refund
Count articles in blog
Get blogs count
Get draft orders count
Count fulfillments for order
Count shop metafields
Retrieve page count
Count price rules
Count product images
Count product listings
Retrieves a count of products
Count product variants
Get abandonment
Get abandonment by abandoned checkout ID
Get a list of access scopes
Get App
Get app by handle
Get app installation details
Get Application Charge By ID
Get Application Charges
Get application credit
Get application credits
Get Article

180 more

Get Batch Discount Codes
Get Single Blog
Get blog article tags
Get bulk operation status
Get carrier service
Get carrier services
Get catalogs count
Get checkout payment
Get checkout profile
Get checkouts count
Get collect by ID
Get collection by ID
Get collection by identifier
Get collection listing
Get collects
Get collects count
Get Comment
Get count of comments
Get consent policy
Get Countries
Get provinces count for country
Get Province for Country
Get country
Get provinces for country
Get Currencies
Get current user
Get custom collection by ID
Get custom collections
Get custom collections count
Retrieve a single customer
Get Customer Address
Get Customer Addresses
Get customer orders
Get customers count
Search Customers
Get Discount Code
Retrieve Discount Code Creation Job
Get discount codes count
Get Discount Code Location
Get dispute evidence
Receive a single draft order
Get event by ID
Get fulfillments by fulfillment order
Get fulfillment events
Get fulfillment order locations for move
Get fulfillment orders for order
Get Fulfillment Service
Get Fulfillment Services
Get Gift Card By ID
Retrieves a list of gift cards
Retrieves a count of gift cards
Get Inventory Item
Get Inventory Items
Get Inventory Levels
Get Inventory Levels For Location
Get location
Get locations count
Retrieve a single marketing event
Get marketing events count
Get blog metafields
Get metafield by ID
Get metafields
Get mobile platform application
Get order
Retrieve order fulfillments
Get specific refund for order
Get refunds for order
Get orders with filters
Get order transactions count
Get page by ID
Get payment dispute
Get payments balance
Get payments payout
Get Policies
Check Batch Listing Support for Price Rule
Get Discount Codes for Price Rule
Get product
Get product image
Get product listing
Get product metafield
Get product metafields
Get products (paginated)
Receive a single product variant
Get recurring application charge
Get recurring application charges
Get redirect by ID
Get redirects
Get redirects count
Get Script Tag
Get segments count
Get Shipping Zones
Get shop billing address
Get Shopify shop information
Get smart collection by ID
Get smart collections
Get smart collections count
Get storefront access tokens
Get tender transactions
Retrieve a single theme
Get themes
Get Theme Asset
Retrieve a specific transaction
Get usage charge
Get user
Get Webhook
Get webhook subscriptions count
Execute Shopify GraphQL query
Execute safe read-only Shopify GraphQL query
List article authors
List article tags
List assigned fulfillment orders
List available locales
Retrieve list of articles from blog
Retrieve a list of all blogs
List bulk operations
List channels
List checkout profiles
List collection listing product IDs
List Collection Listings
Retrieve products in collection
Retrieve a list of comments
Retrieves a list of customers
List Deprecated API Calls
Retrieve list of draft orders
List Location Inventory Levels
List locations
Retrieve all marketing events
List Mobile Platform Applications
Retrieve list of pages
List Payment Disputes
List Payments Balance Transactions
List Payments Payouts
List Payment Terms Templates
Receive A List Of All Product Images
List Product Listing Product IDs
List Product Listings
List Product Resource Feedback
Get product variants
Get resource feedback
Retrieve all script tags
Retrieve order transactions
List usage charges
List Users
Query app by API key
Query business entities
Query business entity
Query catalogs
Query channel by ID
Query consent policy regions
Query current app installation
Query current Shopify bulk operation
Query customer account pages
Query deletion events
Query disputes
Query domain
Query events
Query events count
Query job
Query metafield definition by ID
Query metafield definitions
Query metafield definition types
Query node by ID
Query nodes by IDs
Query online store
Query product duplicate job
Query public API versions
Query publication by ID
Query server pixel configuration
Query Shop (GraphQL)
Query shop billing preferences
Query Shopify Functions
Query Shop Pay payment request receipts
Query standard metafield templates
Query taxonomy
Query webhook subscription by ID
Query webhook subscriptions
Get resource metafields
Get Price Rules List
Retrieve specific fulfillment order
Search Shopify products

Changes 139

Accept Fulfillment Cancellation Request
Accept Fulfillment Request
Add product to custom collection
Adjust inventory levels
Apply fulfillment hold
Approve a comment
Bulk create products via GraphQL
Bulk update Shopify product status
Close Fulfillment Order
Close an order
Complete a draft order
Connect inventory item to location
Create a metafield
Create app subscription
Create Article
Create Comment for Article
Create a new blog
Create carrier service
Create checkout payment
Create a custom collection
Create Customer
Generate Customer Account Activation URL
Create customer address
Create delegate access token

115 more

Create Shopify discount code
Create Discount Code
Create Discount Codes Batch
Create a new draft order
Create EventBridge webhook subscription
Create Fulfillment
Create Fulfillment Event
Create Fulfillment Service
Create Gift Card
Create Marketing Event Engagements
Create Marketing Event
Create blog metafield
Create Mobile Platform Application
Create One-Time Application Charge
Create an order
Create transaction for order
Create a new page
Create Price Rule
Create product metafield
Create Product Resource Feedback
Create a new product variant
Create a Shopify product with variants
Create Pub/Sub webhook subscription
Create recurring application charge
Create Redirect
Create order refund
Create Resource Feedback
Create Script Tag
Create Smart Collection
Create or Update Theme Asset
Create Storefront Access Token
Create Theme
Create Usage Charge
Create webhook subscription
Customize Recurring Application Charge
Enable standard metaobject definition
GraphQL Admin execute
GraphQL collections and publication-ready collection reads
GraphQL customers and customer search
GraphQL discounts and discount search
GraphQL draft orders
GraphQL inventory items and levels
GraphQL metafields and metaobjects
Execute safe Shopify GraphQL mutation
GraphQL orders and order search
GraphQL products, variants, media, and publishing
Inspect Shopify GraphQL schema
GraphQL shop and app metadata
GraphQL webhook subscriptions
GraphQL write operations
Mark Comment as Not Spam
Mark Comment as Spam
Modify an existing product variant
Move Fulfillment Order to New Location
Open Fulfillment Order
Pin metafield definition
Publish collection listing
Publish product listing
Receive a single fulfillment
Reject fulfillment cancellation request
Reject Fulfillment Request
Release fulfillment hold
Reopen a closed order
Reschedule Fulfillment Order
Restore Comment
Run Shopify analytics query
Run bulk mutation operation
Run Shopify bulk operation query
Search Gift Cards
Send Customer Account Invite
Send an invoice
Set Default Customer Address
Set Fulfillment Orders Deadline
Set inventory level
Set metafields
Submit Fulfillment Cancellation Request
Submit Fulfillment Request
Trigger Shopify Flow
Unpublish collection listing
Unpublish product listing
Update app subscription line item capped amount
Update Article
Modify an existing blog
Update carrier service
Update Comment
Update custom collection
Update Customer
Update Customer Address
Bulk delete customer addresses
Update dispute evidence
Modify an existing draft order
Update Fulfillment Service
Update Fulfillment Tracking
Update an Existing Gift Card
Update inventory item
Update Marketing Event
Update metafield by ID
Update metafield definition
Update Mobile Platform Application
Update Order
Update Page
Update Price Rule
Update a Shopify product
Update Product Image
Update product metafield
Bulk update product variants via GraphQL
Update Pub/Sub webhook subscription
Update redirect
Updates An Existing Discount Code
Update Script Tag
Update Smart Collection
Update smart collection product order
Modify existing theme
Update webhook subscription
Upload dispute evidence file

Deletes 43

Delete metafields in bulk
Bulk delete metaobjects
Cancel App Subscription
Cancel Shopify bulk operation
Cancel a fulfillment
Cancel a Fulfillment Order
Cancel an order
Cancel Recurring Application Charge
Delete Article
Delete a blog
Delete Carrier Service
Remove product from collection
Remove a comment
Delete a customer
Delete customer address
Delete dispute evidence file
Delete a draft order
Remove fulfillment service
Delete inventory levels
Delete a marketing event
Delete a metafield by its ID
Delete metaobject
Delete metaobject definition
Delete Mobile Platform Application

19 more

Delete an order
Delete a page
Delete price rule
Delete a product
Delete product image
Delete product metafield
Remove product variant
Delete redirect
Delete a custom collection
Delete a discount code
Delete a saved search
Delete smart collection
Delete Storefront Access Token
Delete theme
Delete theme asset
Delete webhook subscription
Delete web presence
Disable a Gift Card
Revoke app access scopes

Shopify setup

Pasting a Shopify API key
Create an API key in Shopify, choose Shopify in Connected apps and paste the key on the secure page.
Choosing the actions
The ready-made actions start in their default state. Switch any of them on or off for each agent.
Testing, then publishing
Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.