Speechmatics for your voice agent

Speechmatics is a speech-to-text API for async audio and video transcription. It gives you accurate transcripts, job control, and usage reporting at scale.

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The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in Speechmatics and paste it on a secure page in Connected apps.
What it reads
4 actions, such as get Transcript, get Transcription Job and get Usage.
What it changes
3 actions, such as create Transcription Job, discover Speech Features and delete Transcription Job.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 7. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Speechmatics actions

Reads 4

  • Get Transcript
  • Get Transcription Job
  • Get Usage
  • List Transcription Jobs

Changes 2

  • Create Transcription Job
  • Discover Speech Features

Deletes 1

  • Delete Transcription Job

Speechmatics setup

  1. Pasting a Speechmatics API key

    Create an API key in Speechmatics, choose Speechmatics in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 7 actions the agent may use. Start with lookups and add the ones that change Speechmatics when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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