Superchat for your voice agent

Superchat is a unified messaging platform for businesses, supporting WhatsApp, Instagram, Facebook Messenger, Email, and more. It streamlines communication by centralizing multi-channel conversations in one place.

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The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in Superchat and paste it on a secure page in Connected apps.
What it reads
17 actions, such as get Contact, get File and get Template.
What it changes
6 actions, such as add Contact to Contact List, create Contact and create Template Folder.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 23. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Superchat actions

Reads 17

  • Get Contact
  • Get File
  • Get Template
  • Get User
  • List Channels
  • List Contact Conversations
  • List Contact Lists
  • List Contact Lists for Contact
  • List Contacts
  • List Conversations
  • List Custom Attributes
  • List Inboxes
  • List Labels
  • List Templates
  • List Users
  • List Webhooks
  • Search Contacts

Changes 5

  • Add Contact to Contact List
  • Create Contact
  • Create Template Folder
  • Update Contact
  • Update Webhook

Deletes 1

  • Delete Webhook

Superchat setup

  1. Pasting a Superchat API key

    Create an API key in Superchat, choose Superchat in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 23 actions the agent may use. Start with lookups and add the ones that change Superchat when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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