Braze for your voice agent

Braze is a customer engagement platform for managing user data, messaging, campaigns, and analytics. Use it to deliver targeted, multi-channel messaging and analyze campaign performance.

Get startedAll integrations

Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.

The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in Braze and paste it on a secure page in Connected apps.
What it reads
51 actions, such as export Global Control Group Users, export Segment Users and export Users by Identifiers.
What it changes
68 actions, such as blocklist Emails, schedule Campaign Trigger and schedule Canvas Trigger.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 119. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Braze actions

Reads 51

  • Export Global Control Group Users
  • Export Segment Users
  • Export Users by Identifiers
  • Get Campaign
  • Get Campaign Analytics
  • Get Campaign Translation Source
  • Get Canvas
  • Get Canvas Analytics
  • Get Canvas Analytics Summary
  • Get Canvas Translation Source
  • Get Catalog Item
  • Get Content Block
  • Get Content Block Translation Source
  • Get Custom Event Analytics
  • Get Email Template
  • Get Email Template Translation Source
  • Get Preference Center
  • Get Purchase Series
  • Get Segment
  • Get Segment Analytics
  • Get Send Analytics
  • Get Session Analytics
  • Get Subscription Group Status
  • Get User KPI Series
27 more
  • Get Webhook Template Translation Source
  • List Campaigns
  • List Campaign Translations
  • List Canvases
  • List Canvas Translations
  • List Catalog Items
  • List Catalogs
  • List Cloud Data Ingestion Integrations
  • List Cloud Data Ingestion Sync Statuses
  • List Content Blocks
  • List Content Block Translations
  • List Custom Attributes
  • List Custom Event Names
  • List Custom Events
  • List Email Template Locale Translations
  • List Email Templates
  • List Email Template Translations
  • List Hard Bounced Emails
  • List Invalid Phone Numbers
  • List Preference Centers
  • List Purchase Products
  • List Scheduled Broadcasts
  • List SDK Authentication Keys
  • List Segments
  • List Unsubscribed Emails
  • List User Subscription Groups
  • List Webhook Template Translations

Changes 53

  • Blocklist Emails
  • Schedule Campaign Trigger
  • Schedule Canvas Trigger
  • Create Catalog
  • Create Catalog Fields
  • Create Catalog Item
  • Create Multiple Catalog Items
  • Create Catalog Selection
  • Create Content Block
  • Create Email Template
  • Create Media Library Asset
  • Create Message Schedule
  • Create Preference Center
  • Create SDK Authentication Key
  • Create Send ID
  • Create User Aliases
  • Duplicate Campaign
  • Duplicate Canvas
  • End Live Activity
  • Generate Preference Center URL
  • Identify Users
  • Merge Users
  • Rename External IDs
  • Replace Catalog Item
29 more
  • Replace Multiple Catalog Items
  • Replace Media Library Asset File
  • Send Campaign Trigger
  • Send Canvas Trigger
  • Send API-Only Messages
  • Send Transactional Campaign
  • Set Global Email Subscription Status
  • Set Primary SDK Authentication Key
  • Set Subscription Group Status
  • Set Subscription Group Statuses
  • Start Live Activity
  • Create and Update Users
  • Trigger Cloud Data Ingestion Sync
  • Update Campaign Translations
  • Update Campaign Trigger Schedule
  • Update Canvas Translations
  • Update Canvas Trigger Schedule
  • Update Catalog Item
  • Update Multiple Catalog Items
  • Update Content Block
  • Update Content Block Translations
  • Update Email Template
  • Update Email Template Translations
  • Update Live Activity
  • Update Message Schedule
  • Update Preference Center
  • Update Push Credentials
  • Update User Aliases
  • Update Webhook Template Translations

Deletes 15

  • Cancel Segment Exports
  • Delete Campaign Trigger Schedule
  • Delete Canvas Trigger Schedule
  • Delete Catalog
  • Delete Catalog Field
  • Delete Catalog Item
  • Delete Multiple Catalog Items
  • Delete Catalog Selection
  • Delete Message Schedule
  • Delete SDK Authentication Key
  • Delete Users
  • Remove Deprecated External IDs
  • Remove Hard Bounced Emails
  • Remove Invalid Phone Numbers
  • Remove Emails From Spam List

Braze setup

  1. Pasting a Braze API key

    Create an API key in Braze, choose Braze in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 119 actions the agent may use. Start with lookups and add the ones that change Braze when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

Get started

Tell us what your callers ring about, and we build and test the agent for you.

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