gong for your voice agent

Gong is a platform for video meetings, call recording, and team collaboration. It helps teams capture conversations, analyze calls, and turn insights into action.

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The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
One click. You sign in to gong from Connected apps and approve access. There's no API key to paste.
What it reads
32 actions, such as fetch all permission profiles, get Call By ID and get Call Transcript.
What it changes
25 actions, such as add call media, add new call v2 calls and aggregate activity by period via api.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 57. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

gong actions

Reads 32

  • Fetch all permission profiles
  • Get Call By ID
  • Get Call Transcript
  • Get Crm Integration Details
  • Get crm objects v2 crm entities
  • Get Flow Prospects
  • Get Interaction Statistics
  • Get permission profile
  • Get CRM Request Status
  • Get User By ID
  • Get User Settings History
  • List all coaching metrics v2 coaching
  • List all company workspaces v2 workspaces
  • List all users v2 users
  • List Call Outcomes
  • List Flow Folders
  • List Folder Calls
  • List gong engage flows v2 flows
  • List schema fields v2 crm entity schema
  • List Scorecards
  • List Tasks
  • List users by filter v2 users extensive
  • Report Content View Event
  • Retrieve call data by date range v2 calls
8 more
  • Retrieve data privacy info for email address
  • Retrieve filtered call details
  • Retrieve library folders v2 library folders
  • Retrieve logs data by type and time range v2 logs
  • Retrieve manual crm call associations
  • Retrieve tracker details v2 settings trackers
  • Retrieve users from permission profile
  • Validate Meeting Integration

Changes 20

  • Add call media
  • Add new call v2 calls
  • Aggregate activity by period via api
  • Aggregate user activity statistics
  • Assign prospects to flow
  • Retrieve activity scorecards report
  • Create a new gong meeting v2 meetings
  • Create permission profile v2 permission profile
  • Data privacy for phone number
  • Get user call access
  • Post a digital interaction v2 digital interaction
  • Post day by day activity stats
  • Register Crm Integration
  • Report Content Share Event
  • Report Custom Engagement Event
  • Set User Call Access
  • Unassign Flows By CRM ID
  • Update a gong meeting v2 meetings meetingid
  • Update permission profile v2 permission profile
  • Upload crm objects v2 crm entities

Deletes 5

  • Delete a generic CRM integration
  • Delete Meeting
  • Delete users from call access list
  • Erase data for email address
  • Erase data for phone number

gong setup

  1. Signing in to gong

    Choose gong in Connected apps and approve its consent screen. Your tokens stay with our connection broker and never reach the agent.

  2. Choosing the actions

    Choose which of the 57 actions the agent may use. Start with lookups and add the ones that change gong when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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