incident.io for your voice agent
incident.io is an incident management and response platform for modern teams. It helps streamline incident reporting, collaboration, and resolution.
Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.
Integration record
- Status
- Available
- Plan
- Every plan, from Starter at A$49 a month
- How it connects
- With an API key. You create a key in incident.io and paste it on a secure page in Connected apps.
- What it reads
- 43 actions, such as show Alert Attribute V2, show Alert Routes V2 and show Alert Source V2.
- What it changes
- 43 actions, such as create Alert Attribute V2, create Alert Route V2 and create Alert Source V2.
- What starts an action
- The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
- Custom work
- You choose each action from its list of 86. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
- Checked
- Action list checked 14 November 2026. We haven't tested each action.
incident.io actions
Reads 43
- Show Alert Attribute V2
- Show Alert Routes V2
- Show Alert Source V2
- Get Catalog Entry V3
- Get Catalog Type V3
- Get Custom Field Option
- Get Custom Field V1
- Get Custom Field V2
- Show Escalations V2
- Get Incident Role V2
- Get Incident Status
- Get Incident Timestamp V2
- Get Incident Type
- Get Incident by ID (V2)
- Show Schedules V2
- Get Severity V1
- Get User V2
- Get Workflow V2
- List Actions V1
- List Actions V2
- List Alert Attributes V2
- List Alert Routes V2
- List Alert Sources V2
- List Alerts V2
19 more
- List Catalog Entries V3
- List Catalog Resources V3
- List Catalog Types V3
- List Escalation Paths V2
- List Escalations V2
- List Follow-ups V2
- Get API Key Identity
- List Incident Alerts V2
- List Incident Attachments V1
- List Incident Relationships V1
- List Incident Roles V2
- List Incidents V2
- List Incident Updates V2
- List IP allowlists
- List Schedule Entries V2
- List Schedules V2
- List Status Pages V2
- List Users V2
- List Workflows V2
Changes 29
- Create Alert Attribute V2
- Create Alert Route V2
- Create Alert Source V2
- Create Catalog Entry V3
- Create Catalog Type V3
- Create Custom Field Option
- Create Custom Field V2
- Create Escalation V2
- Create Incident Role V2
- Create Incident Status
- Create Incident V2
- Create Managed Resource V2
- Create Severity
- Edit Incident V2
- Update Alert Attribute V2
- Update Alert Source V2
- Bulk Update Catalog Entries V3
- Update Catalog Entry V3
- Update Catalog Type V3
- Update Custom Field Option V1
- Update Custom Fields V1
- Update Custom Field V2
- Update Escalation Path V2
- Update Incident Role V2
5 more
- Update Incident Status
- Update Schedule V2
- Update Catalog Type Schema V3
- Update Severity
- Update Workflow V2
Deletes 14
- Delete Alert Attribute V2
- Delete Alert Route V2
- Delete Alert Source V2
- Delete Catalog Entry V3
- Delete Catalog Type V3
- Delete Custom Field
- Delete Custom Field Option
- Delete Custom Field V2
- Delete Escalation Path V2
- Delete Incident Role V2
- Delete Incident Status V1
- Delete Schedule V2
- Delete Severity
- Delete Workflow V2
incident.io setup
Pasting a incident.io API key
Create an API key in incident.io, choose incident.io in Connected apps and paste the key on the secure page.
Choosing the actions
Choose which of the 86 actions the agent may use. Start with lookups and add the ones that change incident.io when you're ready.
Testing, then publishing
Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.
More integrations
Get started
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