ServiceNow for your voice agent

ServiceNow is a cloud-based platform for automating digital workflows across IT, HR, and operations. It streamlines processes and improves efficiency for enterprise teams.

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The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in ServiceNow and paste it on a secure page in Connected apps.
What it reads
71 actions, such as get Activity Subscription Activities, get Activity Subscription Facets and get Agent Intelligence Solution Prediction.
What it changes
77 actions, such as create a record, create attachment upload and create CI Lifecycle Management Action.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 148. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

ServiceNow actions

Reads 71

  • Get Activity Subscription Activities
  • Get Activity Subscription Facets
  • Get Agent Intelligence Solution Prediction
  • List Agent Intelligence Solution Predictions
  • Get All Data Classes
  • Get App Service CMDB Content
  • Get attachment by
  • Get attachment file
  • Get Attachment List
  • Get change ci schedule
  • Get Change Conflict Status
  • Get change nextstates
  • Get Change Request Configuration Items
  • Get change schedule
  • Get CI Lifecycle Management Action
  • Check CI Compatibility
  • Check CI Lease Expiration Status
  • Check CI Not Allowed Ops Transition
  • Validate CI Lifecycle Management Requestor
  • Get CI Lifecycle Mgmt Status
  • Get CMDB Linux Server by ID
  • Find CSDM Application Service
  • Get CMDB Instance by Class
  • Get CMDB Instance by ID
47 more
  • Get CMDB Class Metadata
  • Get Cloud Catalog Services
  • Get Email by ID
  • Get Global User Role Inheritance
  • Get import
  • Get Incidents
  • Get Performance Analytics Scorecards
  • Get records
  • Get Record Types
  • Get servicatalog items by
  • Get Catalog Item Variables
  • Get Service Catalog Cart
  • Get Service Catalog Cart Delivery Address
  • Get Service Catalog Catalog by ID
  • Get Service Catalog Catalog Categories
  • Get Service Catalog Category by ID
  • Get Service Catalog Item Delegation
  • Get Service Catalog Items List
  • Get Service Catalog Wishlist List
  • Get sn cdm shared libraries upload status
  • Get sn chg rest change by
  • Get sn chg rest change emergency by
  • Get sn chg rest change emergency list
  • List ServiceNow Change Requests
  • Get sn chg rest change model by
  • Get sn chg rest change model list
  • Get Normal Change Request by ID
  • List ServiceNow Normal Change Requests
  • Get sn chg rest change standard by
  • Get sn chg rest change standard list
  • Get ServiceNow Standard Change Template by ID
  • List ServiceNow Standard Change Templates
  • Get Change Tasks
  • Get sn cicd app batch results
  • Get Instance Scan Result
  • Get CI/CD Progress
  • Get sn cicd testsuite results
  • Get stats
  • Get Table Record by ID
  • Get table incident by
  • Get user
  • Get users
  • List CMDB Linux Servers
  • List CMDB Configuration Items
  • List CMDB Relationship Types
  • List Service Catalog Catalogs
  • Retrieve sn cicd update set

Changes 63

  • Create a record
  • Create attachment upload
  • Create CI Lifecycle Management Action
  • Create ci lifecycle mgmt operators
  • Set CI Operational State
  • Create CMDB Application Service
  • Create CMDB Linux Server
  • Create CMDB Instance
  • Create CMDB Instance Relation
  • Create data classification classify
  • Create data classification clear
  • Enhanced CI Identify/Reconcile
  • Query CMDB Identify Reconcile
  • CMDB Identify Reconcile QueryEnhanced
  • Create Import Set
  • Create Incident
  • Create ServiceNow Interaction
  • Close Interaction
  • Create push installation
  • Remove Push Installation
  • Create servic catalog items add to cart
  • Submit Service Catalog Producer Item
  • Checkout Service Catalog Cart
  • Submit Service Catalog Cart Order
39 more
  • Create servicecatalog items checkout guide
  • Order Service Catalog Item Now
  • Insert Multiple Import Set Records
  • Create sn chg rest change
  • Create Change Request CI Association
  • Start Change Conflict Check
  • Create sn chg rest change emergency
  • Create Normal Change Request
  • Create sn chg rest change standard
  • Create Change Task
  • Create sn cicd app batch install
  • Install App from Repository
  • Run Full Instance Scan
  • Create sn cicd instance scan suite scan combo
  • Activate Plugin
  • Run Test Suite
  • Create SD-WAN Trouble Ticket
  • Create TMF Service Category
  • Create or Update CMDB CI via IRE
  • Refresh Impacted Services for Change
  • Schedule change first available
  • Update cmdb csdm app service populate service
  • Update CMDB CSDM App Service Service Details
  • Update cmdb instance by
  • Update CMDB Instance by ID
  • Update conversation member drop
  • Update incident by
  • Update openframe voice interaction
  • Update servicecatalog cart
  • Update servicecatalog items submit guide
  • Update sn chg rest change
  • Update sn chg rest change emergency
  • Update Normal Change Request
  • Update ServiceNow Standard Change Request
  • Update sn chg rest change task
  • Update SD-WAN Trouble Ticket
  • Update Trouble Ticket
  • Update table record
  • Upload Attachment to ServiceNow Record

Deletes 14

  • Cancel change conflict check
  • Delete a record
  • Delete attachment by
  • Delete change task
  • Delete CI Lifecycle Action
  • Delete ci lifecycle mgmt operators
  • Delete cmdb instance relation
  • Delete emergency change request
  • Delete incident by
  • Delete servicecatalog cart
  • Delete service catalog cart empty
  • Delete sn chg rest change
  • Delete Normal Change Request
  • Delete sn chg rest change standard

ServiceNow setup

  1. Pasting a ServiceNow API key

    Create an API key in ServiceNow, choose ServiceNow in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 148 actions the agent may use. Start with lookups and add the ones that change ServiceNow when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

Get started

Tell us what your callers ring about, and we build and test the agent for you.

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