Shipengine for your voice agent

ShipEngine is a shipping API that connects with multiple carriers to manage shipments, labels, and tracking. Streamline your shipping process and reduce manual effort with one unified tool.

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Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.

The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in Shipengine and paste it on a secure page in Connected apps.
What it reads
34 actions, such as download File, get Account Image by ID and get Batch by External ID.
What it changes
32 actions, such as add Tag to Shipment, add to Batch and connect LTL Carrier.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 66. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Shipengine actions

Reads 34

  • Download File
  • Get Account Image by ID
  • Get Batch by External ID
  • Get Batch by ID
  • Get Batch Errors
  • Get Bulk Rates
  • Get Insurance Balance
  • Get LTL Carrier Credential Requirements
  • Get LTL Carrier Features
  • Get LTL Carrier Options
  • Get LTL Carrier Packages
  • Get LTL Carrier Services
  • Get Package by ID
  • Get Shipment by External ID
  • Get Shipment by ID
  • Get Shipment Rates
  • Get Tracking Information
  • Get Warehouse by ID
  • Get Webhook by ID
  • List Account Images
  • List Account Settings
  • List Batches (v2)
  • List Carrier Package Types
  • List Labels (Extended)
10 more
  • List LTL Carriers
  • List Manifests (Advanced)
  • List Packages
  • List Scheduled Pickups
  • List Shipments (v2)
  • List Tags (v2)
  • List Warehouses
  • List Webhook Events
  • List Webhooks
  • Validate Address

Changes 24

  • Add Tag to Shipment
  • Add to Batch
  • Connect LTL Carrier
  • Connect Shipsurance Account
  • Create Account Image
  • Create Package Type
  • Create Tag
  • Create Tag 2
  • Create Warehouse
  • Create Webhook
  • Disconnect Carrier
  • Disconnect Shipsurance
  • Parse Address
  • Process Batch Labels
  • Start Tracking Package
  • Stop Tracking Package
  • Track LTL Shipment
  • Update Account Image By ID
  • Update LTL Connection
  • Update Package Type
  • Update Shipment
  • Update Shipments Tags
  • Update Warehouse
  • Update Webhook

Deletes 8

  • Cancel Shipment
  • Delete Account Image by ID
  • Delete Batch
  • Delete Package
  • Delete Warehouse
  • Delete Webhook
  • Remove From Batch
  • Remove Tag from Shipment

Shipengine setup

  1. Pasting a Shipengine API key

    Create an API key in Shipengine, choose Shipengine in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 66 actions the agent may use. Start with lookups and add the ones that change Shipengine when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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