Shippo for your voice agent

Shippo is a shipping API for e-commerce merchants to create labels, track packages, and manage shipments. It streamlines shipping operations with multi-carrier support and easy integration.

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The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
One click. You sign in to Shippo from Connected apps and approve access. There's no API key to paste.
What it reads
58 actions, such as get Address, get Carrier Account and get Carrier Parcel Template.
What it changes
37 actions, such as create Shippo Address, create Batch and create Carrier Account.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 95. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Shippo actions

Reads 58

  • Get Address
  • Get Carrier Account
  • Get Carrier Parcel Template
  • Get Carrier Registration Status
  • Get Customs Declaration
  • Get customs item
  • Get Default Parcel Template
  • Get Merchant
  • Get Merchant Address
  • Get Merchant Batch
  • Get Merchant Carrier Account
  • Get Merchant Carrier Registration Status
  • Get Merchant Customs Declaration
  • Get Merchant Customs Item
  • Get Merchant Manifest
  • Get Merchant Order
  • Get Merchant Parcel
  • Get Merchant Rate
  • Get Merchant Refund
  • Get Merchant Shipment
  • Get Merchant Tracking Status
  • Get Merchant Transaction
  • Get Order
  • Get Parcel
34 more
  • Get Rate
  • Get Refund
  • Get Shipment
  • Get Shippo Account
  • Get Tracking Status
  • Get Transaction
  • Get User Parcel Template
  • Get Webhook
  • List Addresses
  • List Carrier Accounts
  • List Carrier Parcel Templates
  • List Customs Declarations
  • List Customs Items
  • List Manifests
  • List Merchant Addresses
  • List Merchant Carrier Accounts
  • List Merchant Customs Declarations
  • List Merchant Customs Items
  • List Merchant Manifests
  • List Merchant Parcels
  • List Merchants
  • List Merchant Shipment Rates by Currency
  • List Merchant Shipments
  • List Merchant Transactions
  • List Orders
  • List Refunds
  • List Service Groups
  • List Shipment Rates
  • List Shipment Rates by Currency
  • List Shipments
  • List Shippo Accounts
  • List User Parcel Templates
  • Validate Address
  • Validate Merchant Address

Changes 33

  • Create Shippo Address
  • Create Batch
  • Create Carrier Account
  • Create Customs Item
  • Create Live Rate
  • Create Manifest
  • Create Merchant Address
  • Create Merchant Batch
  • Create Merchant Carrier Account
  • Create Merchant Customs Declaration
  • Create Merchant Customs Item
  • Create Merchant Order
  • Create Merchant Parcel
  • Create Merchant Refund
  • Create Merchant Shipment
  • Create Merchant Transaction
  • Create Order
  • Create Parcel
  • Create Refund
  • Create Service Group
  • Create Shipment
  • Register Tracking Webhook
  • Create Transaction
  • Create User Parcel Template
9 more
  • Create Shippo Webhook
  • Purchase Merchant Batch
  • Update Carrier Account
  • Update Default Parcel Template
  • Update Merchant
  • Update Merchant Carrier Account
  • Update Service Group
  • Update User Parcel Template
  • Update Webhook

Deletes 4

  • Delete Default Parcel Template
  • Delete User Parcel Template
  • Delete Webhook
  • Remove Shipments From Batch

Shippo setup

  1. Signing in to Shippo

    Choose Shippo in Connected apps and approve its consent screen. Your tokens stay with our connection broker and never reach the agent.

  2. Choosing the actions

    Choose which of the 95 actions the agent may use. Start with lookups and add the ones that change Shippo when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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