Specific for your voice agent
Specific is a sales call analytics platform that helps teams understand call performance. Unlock actionable insights to drive revenue and improve sales outcomes.
Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.
Integration record
- Status
- Available
- Plan
- Every plan, from Starter at A$49 a month
- How it connects
- With an API key. You create a key in Specific and paste it on a secure page in Connected apps.
- What it reads
- 7 actions, such as get My Workspace, list Companies and list Conversations.
- What it changes
- 11 actions, such as create Company, create Conversation and create or Update Company.
- What starts an action
- The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
- Custom work
- You choose each action from its list of 18. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
- Checked
- Action list checked 14 November 2026. We haven't tested each action.
Specific actions
Reads 7
- Get My Workspace
- List Companies
- List Conversations
- List Custom Fields
- List Sources
- List Surveys
- List Users
Changes 7
- Create Company
- Create Conversation
- Create or Update Company
- Create Or Update User
- Create User
- Update Company
- Update User
Deletes 4
- Delete Company
- Delete Company Attributes
- Delete User
- Delete User Attributes
Specific setup
Pasting a Specific API key
Create an API key in Specific, choose Specific in Connected apps and paste the key on the secure page.
Choosing the actions
Choose which of the 18 actions the agent may use. Start with lookups and add the ones that change Specific when you're ready.
Testing, then publishing
Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.
More integrations
Get started
Tell us what your callers ring about, and we build and test the agent for you.