SupportBee for your voice agent

SupportBee is a web-based email support tool for organizing customer support emails. It streamlines team collaboration and keeps customer conversations efficient and accessible.

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The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in SupportBee and paste it on a secure page in Connected apps.
What it reads
15 actions, such as fetch Forwarding Emails, fetch SupportBee Labels and fetch Snippets.
What it changes
26 actions, such as add Label to Ticket, assign Ticket to Team and create Ticket Comment.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 41. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

SupportBee actions

Reads 15

  • Fetch Forwarding Emails
  • Fetch SupportBee Labels
  • Fetch Snippets
  • Fetch SupportBee Teams
  • Get Avg First Response Time Report
  • Get Replies Count Report
  • Get Ticket
  • Get Tickets Count Report
  • List Ticket Comments
  • List Ticket Replies
  • List Tickets
  • List SupportBee Users
  • Search SupportBee Tickets
  • Show Ticket Reply
  • Show SupportBee User or Customer Group

Changes 21

  • Add Label to Ticket
  • Assign Ticket to Team
  • Create Ticket Comment
  • Create Consequence
  • Create Forwarding Email
  • Create Filter
  • Create Rule
  • Create Snippet
  • Create SupportBee Ticket
  • Create Ticket Reply
  • Create SupportBee User
  • Mark SupportBee Ticket as Answered
  • Mark SupportBee Ticket as Spam
  • Mark SupportBee Ticket as Unanswered
  • Unarchive SupportBee Ticket
  • Unassign Ticket from Team
  • Unassign User From Ticket
  • Unmark SupportBee Ticket as Spam
  • Untrash SupportBee Ticket
  • Update Snippet
  • Update SupportBee User

Deletes 5

  • Archive SupportBee Ticket
  • Delete Snippet
  • Delete SupportBee Ticket
  • Remove Label From Ticket
  • Trash SupportBee Ticket

SupportBee setup

  1. Pasting a SupportBee API key

    Create an API key in SupportBee, choose SupportBee in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 41 actions the agent may use. Start with lookups and add the ones that change SupportBee when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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