WhatsApp for your voice agent

WhatsApp is a business messaging platform for secure, automated customer communication. It streamlines chat workflows and customer outreach using the WhatsApp Business API.

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The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
One click. You sign in to WhatsApp from Connected apps and approve access. There's no API key to paste.
What it reads
54 actions, such as download media, get account number and get WhatsApp Business Account Activities.
What it changes
73 actions, such as accept business solution, accept solution deactivation and add business phone number.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 127. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

WhatsApp actions

Reads 54

  • Download media
  • Get account number
  • Get WhatsApp Business Account Activities
  • Get assigned business accounts
  • Get assigned users
  • Get WhatsApp Business Account Details
  • Get business bot
  • Get WhatsApp Business Compliance Info
  • Get Business Encryption
  • Get business portfolio
  • Get business profile
  • Get business profile node
  • Get call permissions
  • Get client WhatsApp Business Accounts
  • Get WhatsApp Commerce Settings
  • Get connected client businesses
  • Get extended credits
  • Get flow
  • Get Flow Assets
  • Get group
  • Get Join Requests
  • Get max price agreements
  • Get media info
  • Get WhatsApp Message History
30 more
  • Get message history events
  • Get message templates
  • Get migration intent
  • Get official business account status
  • Get owned WhatsApp Business Accounts
  • Get phone number
  • Get phone numbers
  • Get preverified number
  • Get preverified number partners
  • Get qr code
  • Get reach estimate
  • Get WhatsApp Schedules
  • Get WhatsApp Cloud API Settings
  • Get solution access token
  • Get Subscribed Apps
  • Get message template library
  • Get template status
  • Get upload offset
  • List blocked users
  • List business accounts
  • List business solutions
  • List WhatsApp Flows
  • List WhatsApp Groups
  • List on behalf requests
  • List preverified numbers
  • List qr codes
  • List WhatsApp Solutions
  • Verify Phone Number OTP Code
  • Verify preverified number code
  • Who Am I

Changes 63

  • Accept business solution
  • Accept solution deactivation
  • Add business phone number
  • Approve group join requests
  • Assign user
  • Block WhatsApp Users
  • Configure WhatsApp Conversational Automation
  • Create business account
  • Create business solution
  • Create WhatsApp Flow
  • Create group
  • Create group invite link
  • Create WhatsApp Max Price Agreement
  • Create message template
  • Create obo mobility intent
  • Create phone number
  • Create QR Code
  • Create schedule
  • Create upload session for WhatsApp
  • Deprecate flow
  • Deregister WhatsApp Business Phone Number
  • Edit message template
  • Manage call
  • Migrate flows
39 more
  • Onboard marketing partners
  • Publish WhatsApp Flow
  • Register WhatsApp Business Phone Number
  • Reject business solution
  • Reject group join requests
  • Reject solution deactivation
  • Request preverified number code
  • Request solution deactivation
  • Request verification code
  • Send contacts
  • Send encrypted message
  • Send interactive buttons
  • Send interactive list
  • Send location
  • Send marketing message
  • Send media
  • Send media by
  • Send message
  • Send template message
  • Set business encryption
  • Set obo mobility intent
  • Set solution migration intent
  • Set WhatsApp Two-Step Verification PIN
  • Share preverified numbers
  • Subscribe to WABA Webhooks
  • Unblock WhatsApp Users
  • Update WhatsApp Flow Metadata
  • Update business account settings
  • Update business compliance info
  • Update WhatsApp Business Profile
  • Update business profile node
  • Update WhatsApp commerce settings
  • Update Flow JSON
  • Update group
  • Update official business account status
  • Update WhatsApp Cloud API Settings
  • Upload file chunk
  • Upload media
  • Upsert message template

Deletes 10

  • Delete flow
  • Delete group
  • Delete group invite link
  • Delete WhatsApp Media
  • Delete message template
  • Delete preverified number
  • Delete QR Code
  • Remove Assigned User from WhatsApp Business Account
  • Remove group participants
  • Unsubscribe from WABA Webhooks

WhatsApp setup

  1. Signing in to WhatsApp

    Choose WhatsApp in Connected apps and approve its consent screen. Your tokens stay with our connection broker and never reach the agent.

  2. Choosing the actions

    Choose which of the 127 actions the agent may use. Start with lookups and add the ones that change WhatsApp when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

Get started

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